Memberships: Prepaid Memberships and EFT Membership start-up fees are non-refundable and non-transferable under any circumstances and are final sale. Remaining punch passes may not be transferred to a different climber, but can be shared if accompanied by the punch pass holder.

 

If you purchased an annual membership (or longer) you are eligible for a full refund within 10 days of your initial commitment to the membership.

 

Youth Programs:  Refunds are determined on a case-by-case basis if there are extenuating circumstances.

 

If the Guelph Grotto cancels programming due to circumstances out of the Grotto’s control, credit for any missed sessions will be placed on the purchaser’s account. This credit may be used for anything at the Guelph Grotto.

 

If a program registrant cancels more than 7 days prior to the start of a program, a full refund will be provided.

 

If a registrant cancels within 7 days prior to the start of a program, the deposit paid (30% of the total) will not be refunded.

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Cancellations after a program has started will not be refunded. Booking relocations may be accommodated if space and staffing allows, but this is not guaranteed. 

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Refund or credit will not be given for sessions missed due to illness or schedule challenges of the participant.

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Summer Camp, March Break, PA Day Camps:  Refunds are determined on a case-by-case basis if there are extenuating circumstances.

 

If the Guelph Grotto cancels programming due to circumstances out of the Grotto’s control, credit for any missed sessions will be placed onto the purchaser’s account. This credit may be used for anything at the Grotto.

 

If a program registrant cancels more than 7 days prior to the start of a program, a full refund will be provided. 

 

If a registrant cancels within 7 days prior to the start of a program, the deposit paid (30% of the total) will not be refunded. For PA Days (which request full payment at time of registration), a 50% refund will be provided for cancellations made within 7 days of the camp.

 

Cancellations after a program has started will not be refunded. Booking relocations may be accommodated if space and staffing allows, but this is not guaranteed. 

 

Indoor camps (half day and full day) require a minimum of 4 participants to run. Outdoor camps require a minimum of 10 participants to run. If minimum participant numbers have not been reached by prior to the start of camp, you will be notified and camp will need to be canceled. A full refund will be extended in these instances.

 

Adult Programs:  Refunds are determined on a case-by-case basis if there are extenuating circumstances.

 

If the Guelph Grotto cancels programming due to circumstances out of the Grotto’s control, credit for any missed sessions will be placed onto the purchaser’s account. This credit may be used for anything at the Guelph Grotto.

 

If a program registrant cancels more than 7 days prior to the start of a program, a full refund will be provided. 

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If a registrant cancels within 7 days prior to the start of a program, the deposit paid (30% of the total) will not be refunded.

 

Cancellations after a program has started will not be refunded. Booking relocations may be accommodated if space and staffing allows, but this is not guaranteed. 

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Climbing Gear & Merchandise: All climbing gear and merchandise are final sale and cannot be returned unless purchased as a gift with the itemized receipt. Returns will be determined on a case-by-case basis and may not be accepted on climbing gear.

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Expulsion From Gym: In the event that an individual or group is expelled from the gym or programming, no refund will be given under any circumstances. Reasons for expulsion include: harassing staff or climbers; demonstrating racism, homophobia, transphobia, sexism, etc.; creating dangerous situations for oneself  or others; providing unsanctioned climbing instruction to others; or not following other stated gym rules.

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Discounted Purchases: Any items purchased at a discounted cost are considered final sale and non-refundable.

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If there are any discrepancies or questions regarding refunds, please contact manager@guelphgrotto.com.